Try Primas CX Omni-Channel now

BY using Contact Us menu

Demo guideline

Contact Us

Please fill information

Phone Number 
Screen ID

Your shared screen:

Please provide your phone number in order to receive a phone call from our next available agent.
Department: 
Your phone number: 
(e.g 999-999-9999)

Email us

To: linkscope.it@gmail.com

Text In Queue

This feature will allow a caller to interact with text messages while the call is waiting in the queue.

  • Make a call to 714.274.7421, press 3 for the first prompt, press 3 for the second prompt.
  • Press 1 to accept the text message offer.
  • Reply text message with verification info below:
    • Patient ID: H11110000
    • Reason for contact: can be anything

Text In FreedomQ

This feature will allow a customer to be called back instead of waiting in a phone queue to talk to an agent.
While the customer is waiting for a callback, they can interact with text messages

  • Make a call to 714.274.7421, press 3 for the first prompt, press 1 for the second prompt, and 1 for the third prompt to accept a callback.
  • Press 1 to accept the text message offer.
  • Reply text message with verification info below:
    • Patient ID: H11110000
    • Reason for contact: can be anything

Speech To Text

This feature will allow a caller to leave a message and the agent will reply to their problem via email.

  • Make a call to 714.274.7421, press 4, leave a message after the beep, and hang up.
  • A pop with the transcribed text from your voice message will show to the agent desktop.

TTY

This feature will support the deaf customer. When they call the contact center, the system will trigger a text message to their phone number.

  • Make a call to 760.284.1130
  • A text message will be sent to the your phone number automatically. Reply a chatbot via text messages. The conversation will be queued to an agent via a phantom phone call.

Predial

Predial help Caller not waste time when he calls to call center that is busy currently and will answers after a period of time.

  • Access to https://predial.primas.net
    • Username: admin@primas.net
    • Password: primas (password pattern)
  • Create a predial plan with the call center to be executed
  • Enter trainer phone number then start training predial plan, the system will make a call and connect the trainer with the call center, all key press results and keypress time will be updated for the predial plan
  • After having the script to press keys you can start to estimate the waiting time, the system will automatically make a call to the call center, press keys such as trains, and estimate the time to meet the agent
  • Finally, when there is an estimated waiting time, you can click the start dial button, the call will be transfer to your phone number once connected to the agent

This feature currently doesn't work. The Primas team will fix it as soon as possible