Please provide your phone number in
order to receive a phone call from our
next available agent.
Department:
Your phone number:
(e.g 999-999-9999)
Email us
To: linkscope.it@gmail.com
Text In Queue
This feature will allow a caller to interact with text messages while the call is waiting in the
queue.
Make a call to 714.274.7421, press 3 for the first prompt, press 3 for the second prompt.
Press 1 to accept the text message offer.
Reply text message with verification info below:
Patient ID: H11110000
Reason for contact: can be anything
Text In FreedomQ
This feature will allow a customer to be called back instead of waiting in a phone queue to talk
to an agent.
While the customer is waiting for a callback, they can interact with text messages
Make a call to 714.274.7421, press 3 for the first prompt, press 1 for the second prompt,
and 1 for the third prompt to accept a callback.
Press 1 to accept the text message offer.
Reply text message with verification info below:
Patient ID: H11110000
Reason for contact: can be anything
Speech To Text
This feature will allow a caller to leave a message and the agent will reply to their problem
via email.
Make a call to 714.274.7421, press 4, leave a message after the beep, and hang up.
A pop with the transcribed text from your voice message will show to the agent desktop.
Virtual Vital
The Virtual Vital bot will ask a few triage questions and then send the link to the vital sign application for checking vital signs.
Make a call to 657.204.4323, press 2, follow the bot flow, and answer the bot questions.
When the call arrives at the agent, a popup will show the patient information, vital sign, and symptoms information.
TTY
This feature will support the deaf customer. When they call the contact center, the system will
trigger a text message to their phone number.
Make a call to 951.364.4693.
A text message will be sent to the your phone number automatically.
Reply a chatbot via text messages.
The conversation will be queued to an agent via a phantom phone call.
Predial
Predial help Caller not waste time when he calls to call center that is busy currently and will
answers after a period of time.
Create a predial plan with the call center to be executed
Enter trainer phone number then start training predial plan, the system will make a call and
connect the trainer with the call center, all key press results and keypress time will be
updated for the predial plan
After having the script to press keys you can start to estimate the waiting time, the system
will automatically make a call to the call center, press keys such as trains, and estimate
the time to meet the agent
Finally, when there is an estimated waiting time, you can click the start dial button, the
call will be transfer to your phone number once connected to the agent
This feature currently doesn't work. The Primas team will fix it as soon as possible
