Try Primas CX Omni-Channel now

BY using Contact Us menu

Demo guideline

Contact Us

Please fill information

Phone Number 
Screen ID

Your shared screen:

Please provide your phone number in order to receive a phone call from our next available agent.
Department: 
Your phone number: 
(e.g 999-999-9999)

Email us

To: linkscope.it@gmail.com

Web chat

Text In Queue

This feature will allow a caller to interact with text messages while the call is waiting in the queue.

  • Make a call to 714.274.7421, press 3 for the first prompt, press 3 for the second prompt.
  • Press 1 to accept the text message offer.
  • Reply text message with verification info below:
    • Patient ID: H11110000
    • Reason for contact: can be anything

Easy Pay

This feature helps the caller to provide their sensitive information such as credit card information while they are on a call with an agent without the agent perceiving.
Support the caller payment with more channel.

  • Text Message: Please enter your phone number at Phone Number text box then the agent interacts with the customer with a text message.
  • Email: Please enter your email address at Email Address text box then the agent interacts with the customer with a email.
  • Payment Link: The agent can copy the payment link and send it to the customer.

Text In FreedomQ

This feature will allow a customer to be called back instead of waiting in a phone queue to talk to an agent.
While the customer is waiting for a callback, they can interact with text messages

  • Make a call to 714.274.7421, press 3 for the first prompt, press 1 for the second prompt, and 1 for the third prompt to accept a callback.
  • Press 1 to accept the text message offer.
  • Reply text message with verification info below:
    • Patient ID: H11110000
    • Reason for contact: can be anything

Speech To Text

This feature will allow a caller to leave a message and the agent will reply to their problem via email.

  • Make a call to 714.274.7421, press 4, leave a message after the beep, and hang up.
  • An email will be sent to linkscope.it@gmail.com with the transcribed text from your voice message
  • An agent will receive the email via a phantom call notification.

TTY

This feature will support the deaf customer. When they call the contact center, the system will trigger a text message to their phone number.

  • Make a call to 951.364.4693.
  • A text message will be sent to the your phone number automatically. Reply a chatbot via text messages. The conversation will be queued to an agent via a phantom phone call.

This feature currently doesn't work. The Primas team will fix it as soon as possible